Voice Logging

Public Safety and Customer Contact recording solutions are provided by product specialists at Word Systems, Inc. Public Safety solutions provide 911 Centers, Police, Sheriff, and other dispatch/command-control centers with mission critical multi-channel digital voice logging systems. These specialized systems are designed to record telephone and radio traffic 24 hours a day, 365 days a year.

Customer Contact solutions provide Financial Institutions, Customer Service departments, Help Desks and many other Contact Centers with Voice & Data recording systems that provide valuable information for Dispute Resolution and/or Quality review. With the integrated Assessment programs, Supervisors or Team leaders can score the call for quality and produce meaningful timely feedback with a variety of reports available. Solutions include CTI, Voice Over IP, ISDN, and digital phone station recording interfaces.

All solutions offer simple point and click Windows based applications that allow users to replay calls instantly for verification or quality review.