Public Safety and Customer Contact recording solutions are provided by product specialists at Word Systems, Inc. Public Safety solutions provide 911 Centers, Police, Sheriff, and other dispatch/command-control centers with mission critical multi-channel digital voice logging systems. These specialized systems are designed to record telephone and radio traffic 24 hours a day, 365 days a year.
Customer Contact solutions provide Financial Institutions, Customer Service departments, Help Desks and many other Contact Centers with Voice & Data recording systems that provide valuable information for Dispute Resolution and/or Quality review. With the integrated Assessment programs, Supervisors or Team leaders can score the call for quality and produce meaningful timely feedback with a variety of reports available. Solutions include CTI, Voice Over IP, ISDN, and digital phone station recording interfaces.
All solutions offer simple point and click Windows based applications that allow users to replay calls instantly for verification or quality review.
NICE Systems (NASDAQ: NICE) is the leading provider of Insight from Interactions solutions and value-added services, powered by the convergence of advanced analytics of unstructured multimedia content and transactional data – from telephony, web, email, radio, video, and other data sources. NICE's solutions address the needs of the enterprise and security markets, enabling organizations to operate in an insightful and proactive manner, and take immediate action to improve business and operational performance and ensure safety and security. NICE has over 24,000 customers in more than 150 countries, including over 85 of the Fortune 100 companies.
Nice in Public Safety:
NICE Systems to Help Accelerate Development of Next Generation 9-1-1; Joins NENA’s Next Generation Partner Program. NICE will bring its extensive experience with Next Gen 9-1-1-ready solutions to the NENA Program.
Available now, see below industry related material.
- Articles and interviews with industry experts
- More about Nice & Next Gen 9-1-1
- Nice Inform Data Sheet
- Case studies
- Solutions for Transportation
Nice Small and Medium-Sized Business Products
Perform eXpress is a cost effective, easy-to-install regulatory compliance call recording solution designed to address the unique requirements of small and medium-sized sites, including smaller contact centers, back offices, and trading floors, as well as branch environments. Based on the NICE Perform® architecture, NICE Perform eXpress ensures liability call recording and regulatory compliance by recording customer calls in individual offices or throughout branch offices, playing them back for quality management or dispute resolution, and archiving them locally or remotely in the event of future investigation or litigation.
Now available, see below for industry related material.
- Industry Compliance Regulations
NICE Interaction Analytics is a cross-channel analytics platform that uses speech analytics, call flow analytics, desktop analytics, application usage analysis, email and online chat analysis to provide a unified view of these diverse communication channels and extract the insights hidden within customer interactions. Leveraging these insights, companies are able to streamline operations, excite customers with an outstanding experience, and expand business value.
Now available , see below for industry related material.
Below is a list of some free white-papers now available on the latest recording technology.
- Recording Solutions Architecture
- Cisco IP Recording Solutions
- Large Multi-site Deployments
- Quality Monitoring ROI
- Recording Systems Virtualization
- Recording Resilience for Trunk Lines
- Hosted Recording Solutions & Multi-tenancy